FAQ

FPSMOE

FAQ

Free shipping?
[ FREESHIP ] free shipping for minimum purchase $60 USD


Which countries are available for shipment?

United States, Canada, Japan, Singapore, Australia
United States excluding Puerto Rico, Guam, POBOX / APO / FPO / DPO address


How much is the shipping price?

United States $12, Singapore $6, Japan $9, Canada $30, Australia $23

How about other countries?
Some other countries didn't have regular shipment during the pandemic, so it may only be available at a higher shipping rate (up to $20-40 ish). Please contact us for more information about your country's destination.  

How long does the shipment take?
Around 2 - 3 weeks

Destination that is confirmed not available for shipment?
POBOX / APO / FPO / DPO address
Australia, Brunei Darussalam, United Kingdom, Brazil, Mexico, Chile, Argentina, Tajikistan, Jordan, Vanuatu

 

How do I track my order?
We will send you the tracking code via email, you can check it later at :

 

Returns and Exchanges Policy

※ If you received incorrect items or missing some items, we will send the correct ones right away

※ If the items are damaged from the shipping, please contact us for the detail

※ If the order haven't arrived yet for long time because of wrong or incomplete address + invalid phone number, we cannot resend the items

※ If the package is lost with correct address, we will resend the orders. The order is considered lost if it did not arrive after 3 months since the day shipped

 

Any other question?
Please contact us or or email to fpsmoe.project(at)gmail.com